BeITCertified - 642-243 Training
About Exam
Exam number/code: 642-243Exam name: Unified Contact Center Enterprise Support
Exam no. of questions: 40-50 Questions
Duration: 75 minutes
Question types: Multiple choice questions (MCQ's), Multiple choice single answer, Multiple choice multiple answer, Drag and drop & Simulations (optional)
The 642-243 UCCES Unified Contact Center Enterprise Support exam assesses candidate's troubleshooting and support knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.
- Understanding of UCCE Tools - Student must demonstrate their understanding of available tools to support the UCCE solution
- Understanding Log / Trace Files - Student must be able to identify specific issues in a provided log / trace file to suggest possible issues
- Understanding UCCE Agent Issues and Considerations - Student must be able to demonstrate an understanding of how UCCE manages agents and common errors in agent configuration and management
- Understanding UCCE Call Flow Issues and Considerations - Students must be able to demonstrate an understanding of the call flow scripting tools and identify possible problems with the solution
- Understanding common UCCE call processing issues - Students must be able to demonstrate an understanding of the common issues and identify possible problems with the solution
Unified Contact Center Enterprise Support : 642-243 Actual Questions
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BeITCertified 642-243 Practice Questions and Answers
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Format: PDF
Updated On: Saturday, June 27, 2009
Size: 44 Q&A's
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642-243 Training
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